L&E holds a Millennia Lite contact vehicle as a Sub Contractor Anteon for Mission Support Services under Functional Area #4. Millennia Lite is a multiple award contract that is managed by GSA's Federal Technology Service (FTS) to provide a wide variety of professional information technology support services.

Skill Level 401: Applications Systems Analysis and Programming Supervisor (Mercer 1998 Job 011)

Description: Supervises activities of all applications systems analysis and programming personnel for a major project, several smaller projects, or a small department. Responsible for quality assurance. Makes decisions on personnel actions (hiring, terminations, promotions, etc.). Controls revenues and/or expenses within an operating unit and responsible for meeting budget goals and objectives. Provides input to policy level direction regarding standards, budget constraints, etc. Typically reports to Applications Systems Analysis and Programming Manager (010), Applications Systems Analysis and Programming Director (009) or Systems Analysis and Programming Director (008).

Skill Level 402: Applications Systems Analyst/Programmer – Lead (Mercer 1998 Job 012)

Description: Formulates/defines system scope and objectives for assigned projects. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time and form of desired results. Prepares detailed specifications from which programs will be written. Responsible for program design, coding, testing, debugging and documentation. Has full technical knowledge of all phases of applications systems analysis and programming. Has good understanding of the business or function for which applications is designed. Also has duties instructing, directing, and checking the work of other systems analysis and programming personnel. Responsible for quality assurance review. Responsible for directing and monitoring the work of team members. May be responsible for project completion and user satisfaction.

Skill Level 403: Applications Systems Analyst/Programmer – Senior (Mercer 1998 Job 014)

Description: Under general direction, formulates/defines system scope and objectives. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time and form of desired results. Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs and documents these programs. Competent to work at the highest technical level of all phases of applications systems analysis and programming activities. May be responsible for completion of a phase of a project. Regularly provides guidance and training to less experienced analyst/programmers

Skill Level 404: Applications Systems Analyst/Programmer – Intermediate (Mercer 1998 Job 016)

Description: Under general supervision, formulates and defines system scope and objectives through research and fact-finding to develop or modify moderately complex information systems. Prepares detailed specifications from which programs will be written. Designs, codes tests, debugs, documents and maintains those programs. Competent to work on most phases of applications systems analysis activities, but requires instruction and guidance in other phases.

Skill Level 405: Applications Systems Analyst/Programmer – Associate (Mercer 1998 Job 017)

Description: Under immediate supervision, assists in research and fact-finding to develop or modify information systems. Assists in preparing detailed specifications from which programs will be written. Designs, codes, tests, debugs, documents and maintains those programs. Staffed by beginners who have had sufficient educational background and/or experience to qualify them to start in applications systems analysis and programming.

Skill Level 406: Applications Programming Supervisor (Mercer 1998 Job 031)

Description: Supervises activities of applications programming personnel for a major project, several smaller projects, or a small department. Responsible for quality assurance. Makes decisions on personnel actions (hiring, terminations, promotions, etc.). Controls revenues and/or expenses within operating unit and responsible for meeting budget goals and objectives. Provides input to policy level direction regarding standards, budget constraints, etc.

Skill Level 407: Applications Programmer – Lead (Mercer 1998 Job 032)

Description: Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time and form of desired results. Responsible for program design, coding, testing, debugging and documentation. Has full technical knowledge of all phases of applications programming. Also has duties instructing, directing and checking the work of other programming personnel. Responsible for quality assurance review. Acts as project leader for projects with small budgets or limited duration. Responsible for directing and monitoring the work of team members. Note: This position does not perform systems analysis functions.

Skill Level 408: Applications Programmer – Senior (Mercer 1998 Job 034)
Description: Under general direction, devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time and form of desired results. Designs, codes, tests, debugs and documents those programs. Competent to work at the highest technical level of all phases of applications programming activities. Note: This position does not perform systems analysis functions

Skill Level 409: Applications Programmer – Intermediate (Mercer 1998 Job 036)

Description: Under general supervision, modifies moderately complex applications programs from detailed specification. Codes, tests, debugs and documents and maintains those programs. Competent to work on most phases of applications programming activities, but requires instruction and guidance in phases. Note: This position does not perform systems analysis functions.

Skill Level 410: Applications Programmer – Associate (Mercer 1998 Job 037)

Description: Under immediate supervision, modifies applications programs from detailed specifications. Codes, tests, debugs, documents and maintains those programs This level is staffed by beginners who have had sufficient educational background and/or experience to qualify them to start in applications programming. Note: This position does not perform systems analysis functions

Skill Level 411: Software Systems Engineering Supervisor (Mercer 1998 Job 041)

Description: Supervises activities of all software systems programming personnel for a major project, several smaller projects, or a small department. Responsible for quality assurance. Makes decisions on personnel actions (hiring, terminations, promotions, etc.). Controls revenues and/or expenses within operating unit and responsible for meeting budget goals and objectives. Provides input to policy level direction regarding standards, budget constraints, etc

Skill Level 412: Software Systems Engineer – Lead (Mercer 1998 Job 042)

Description: Formulates/defines specifications for complex software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer. Responsible for program design, coding, testing, debugging and documentation. Usually responsible for applications dealing with the overall operation system, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting and advanced mathematical/scientific software packages. Has full technical knowledge of all phases of software systems programming applications. Also has duties instructing, directing and checking the work of other operating systems programming personnel. Responsible for quality assurance review and the evaluation of new and existing software products. Acts as project leader for projects with small budgets or limited duration

Skill Level 413: Software Systems Engineer – Senior (Mercer 1998 Job 044)

Description: Under general direction, formulates/defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer. Designs, codes, tests, debugs and documents those programs. Usually responsible for applications dealing with the overall operating system, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting and advanced mathematical/scientific software packages. Competent to work at the highest technical level on all phases of software systems programming. May assist other systems programmers to effectively utilize the system’s technical software

Skill Level 414: Software Systems Engineer – Intermediate (Mercer 1998 Job 046)

Description: Under general supervision, works from specifications to develop or modify moderately complex software programming applications. Assists with design, coding, benchmark testing, debugging and documentation of programs. Applications generally deal with utility programs, job control language, macro, subroutines and other control modules. Competent to work on most phases of software systems programming applications, but requires instruction and guidance in other phases

Skill Level 415: Software Systems Engineer – Associate (Mercer 1998 Job 047)

Description: Under immediate supervision, works from specifications to assist in developing and modifying operating software programming applications. Assists with design, coding, benchmark testing, debugging and documentation of programs. Applications generally deal with utility programs, job control language, macros, subroutines and other control modules. May customize purchased applications and assist in maintaining program libraries and technical manuals. Staffed by beginners who have had sufficient educational background and/or experience to qualify them to start in operating systems programming

Skill Level 416: Database Manager/Administrator (Mercer 1998 Job 101)

Responsible for all activities related to the administration of computerized databases. Assigns personnel to various projects and directs their activities; reviews and evaluates their work and prepares performance reports. Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities and methods. Consults with and advises users of the various databases. Projects long-range requirements for database administration and design in conjunction with other managers in the information systems function. Prepares activity and progress reports regarding the database management section. Normally reports to the Corporate Information Systems Executive, Divisional Information Systems Executive or Director of Information Systems Operations

Skill Level 417: Database Analyst/Programmer – Senior (Mercer 1998 Job 102)

Under general direction, designs, implements and maintains complex databases with respect to JCL, access methods, access time, device allocation, validation checks, organization, protection and security, documentation, and statistical methods. Includes maintenance of database dictionaries, overall monitoring of standards and procedures, and integration of systems through database design. Competent to work at the highest level of all phases of database management

Skill Level 418: Database Analyst/Programmer – Intermediate (Mercer 1998 Job 104)

Under general supervision, designs, implements, and maintains moderately complex databases. Includes maintenance of database dictionaries and integration of systems through database design. Competent to work on most phases of database administration, but may require some instruction and guidance in other phases.

Skill Level 419: Database Analyst/Programmer – Associate (Mercer 1998 Job 105)

Under immediate supervision, assists in the implementation and maintenance of databases. This level is staffed by beginners who have had sufficient educational background and/or experience to qualify them to start in database management

Skill Level 420: Data Administrator (Mercer 1998 Job 107)

Responsible for quality control and auditing of databases to ensure accurate and appropriate use of data. Works with management to develop database strategies to support company’s needs. Consults with and advises users of the various databases. Works directly with users of data to resolve data conflicts and inappropriate data usage. Identifies opportunities for effectively satisfying corporate information needs through automation. Directs the maintenance and use of the corporate data dictionary. Normally reports to Database Manager/Administrator.

Skill Level 421: Documentation Specialist – Senior (Mercer 1998 Job 122)

Under general direction, is responsible for preparing and/or maintaining systems, programming and operations documentation, procedures and methods, including user manuals, reference manuals, etc. Maintains a current internal documentation library. Provides or coordinates special documentation services as required. Competent to work at the highest level of all phases of documentation. May act as project leader for large jobs

Skill Level 422: Data Security Administration Manager (Mercer 1998 Job 180)

Description: Directs and implements the necessary controls and procedures to cost-effectively protect information systems assets from intentional or inadvertent modification, disclosure or destruction. Provides guidance and direction for the physical protection of information systems assets to other functional units. Provides reports to superiors regarding effectiveness of data security and makes recommendations for the adoption of new procedures. Assigns work to subordinates, monitors performance, and conducts performance appraisals. Interviews and make recommendations for additional staff. Typically reports to Corporate Information Systems Executive or Director of Information Systems Operations

Skill Level 423: Data Security Analyst (Mercer 1998 Job 181)

Description: Under limited supervision, performs all procedures necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access or destruction. Interfaces with user community to understand their security needs and implements procedures to accommodate them. Ensures that user community understands and adheres to necessary procedures to maintain security. Conducts accurate evaluation of the level of security required. Provides management with status reports. Typically reports to Data Security Administration Manager

Skill Level 424: Web Project Manager (Mercer 1998 Job 340)

Serves as project manager of a development team responsible for planning, developing, and deploying web sites including preparation of text, graphics, audio, and video for web pages. Works directly with partners and clients to determine project scope and specifications. Coordinates the work of design and development teams to implement online designs. Reviews progress. Manages resources, and ensures overall quality of completed web site. Typically requires a college degree in computer science or related field, experience in management, and understanding of web technologies

Skill Level 425: Web Designer (Mercer 1998 Job 345)

Designs and builds web pages using a variety of graphics software applications, techniques, and tools. Designs and develops user interface features, site animation, and special-effects elements. Contributes to the design group’s efforts to enhance the look and feel of the organization’s online offerings. Designs the website to support the organization’s strategies and goals relative to external communications. Typically requires a college degree in fine arts or graphic design. Requires understanding of web-based technologies and thorough knowledge of HTML, PhotoShop, Illustrator, and/or other design-related applications

Skill Level 426: Web Software Developer (Mercer 1998 Job 350)

Designs, develops, troubleshoots, debugs, and implements software code (such as HTML, CGI, and Javascript) for a component of the website. Works with graphic designers and other members of a project team to develop the site concept, interface design, and architecture of the website. Responsible for interface implementation. Requires strong navigation and site-design instincts. Typically requires college degree in computer science or related field, and developmental experience in web-based languages

Skill Level 427: Web Technical Administrator (Mercer 1998 Job 355)

In role of onsite administrator, responsible for achieving overall technical integrity of organization’s website. Maintains and upgrades hardware and software including website technical architecture related to hardware and telecommunication connectivity. Administers e-mail, chat, and FTP services. Communicates router configuration changes and troubleshoots system errors and bugs. Maintains servers, creates monitoring reports and logs, and ensures functionality of links. Monitors site for acceptable performance and user accessibility. Establishes backups and monitors site security. Typically requires college degree in computer science or related field and experience in systems technologies

Skill Level 428: Web Content Administrator (Mercer 1998 Job 360)

Responsible for developing and providing content that will motivate and entertain users so that they regularly access the website and utilize it as a major source for information and decision making. Responsible for managing/performing website editorial activities including gathering and researching information that enhances the value of the site. Locates, negotiates, and pursues content. Seeks out customers to gather feedback for website improvement and enhancements. Typically requires a college degree in English, Journalism, Graphic Design, Communications, or related field. Requires experience in production management, web page design, HTML, and web graphics types and standards

Skill Level 429: Web Security Administrator (Mercer 1998 Job 365)

Under limited supervision, performs all procedures necessary to ensure the safety of the organization’s website and transactions across the Internet. Applies Internet Firewall technologies to maintain security. Ensure that the user community understands and adheres to necessary procedures to maintain security

Skill Level 430: Information Systems Administration and Planning Manager (Mercer 2000 Job 1050)

Directs the preparation, review and consolidation of corporate, regional, subsidiary and/or divisional information systems budgets and business plans. Ensures adherence to budgets and business plans through periodic review of financial reports and capital appropriation requests. May be responsible for developing, implementing and enforcing policies, standards and methodologies. May be responsible for hardware contract administration and/or outsourcing contract administration and service levels, including negotiation of contact provisions, interface with legal department and mainframe of appropriate documentation. May oversee information systems personnel administration, including selection, training and personnel development. May be responsible for information systems security. Typically reports to the Corporate Information Systems Executive (1000, 1010).

Skill Level 431: Applications Systems Analysis and Programming Manager (Mercer 2000 Job 1220)

Responsible for applications systems analysis and programming activities for a group or section. Responsible for feasibility studies, time and cost estimates, and the establishment and implementation of new or revised applications systems and programs. Assists in projecting software and hardware requirements. Assigns personnel to various projects and directs their activities; reviews and evaluates their work and prepares performance reports. Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities and methods. Consults with personnel in other information systems sections to coordinate activities. Prepares activity and progress reports regarding the activities of the applications systems and programming section. Typically reports to the Corporate Information Systems Executive (1010), Divisional Information Systems Manager (1020), Systems Analysis and Programming Director (1200, 1210).

Skill Level 432: Applications Systems Analyst/Programmer –Staff Specialist (Mercer 2000 Job 1420)

Top level technical expert in one or more highly specialized areas of applications systems analysis and programming. Acts independently under general direction. Provides technical leadership on complex projects. May act as expert in business or functional area. Formulates/defines system scope and objectives. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time and form of desired results. Prepares detailed specifications from which programs will be written. Responsible for program design, coding, testing, debugging and documentation. Has full technical knowledge of all phases of applications systems analysis and programming. May be responsible for multiple phases of a project. May have duties instructing, directing and checking the work of other applications systems analysis and programming personnel. May have quality assurance review responsibilities.

Skill Level 433: Documentation Specialist (Mercer 2000 Job 2030)

Under general supervision, prepares and/or maintains systems, programming and operations documentation, including user manuals. Maintains a current internal documentation library. Competent to work on most phases of documentation

Skill Level 434: Technical Editor (Mercer 2000 Job 2040)

Responsible for content of technical documentation. Checks author’s document for spelling, grammar and content problems (e.g., missing instructions or sections, redundant or unnecessary sections). Accuracy of content may fall under this job, or may fall under the programmer, depending on the expertise of the editor. Ensures that documents follow the style laid out in the company’s style guide. May also be responsible for maintaining the style guide; suggests revisions to the style guide as appropriate. Editor in a technical lab which produces papers for publication. Newsletter, newspaper or magazine editors should not be matched to this job

Skill Level 435: Documentation Clerk (Mercer 2000 Job 2050)

Under immediate supervision, carries out the clerical aspects of the documentation function. This level is staffed by beginners who have had sufficient educational background and/or experience to qualify them to start in documentation. May report to information systems department or Word Processing Supervisor.

Skill Level 436: Graphics Specialist (Mercer 2000 Job 2060)

Responsible for graphics design and use, operation and setup of computer graphic systems for business communications. Executes graphic projects and assists in coordination of all graphic production scheduling; coordinates production support with outside vendors, as needed. Ensures that graphic projects are completed on time, within budget and to user’s satisfaction. Interfaces with users to determine scope of project and best graphic medium. Trains other personnel in proper use of computer graphic equipment. Troubleshoots computer equipment problems and performs minor preventive maintenance. Typically reports to department manager or information systems management.

Skill Level 437: Software Systems Engineering Manager (Mercer 2000 Job 2200)

Responsible for all software systems programming activities. Applications generally affect the overall operating system, such as sophisticated file maintenance routines, advanced scientific software, large telecommunications networks and computer accounting. Responsible for meeting budget goals and objectives. Provides input to policy level direction regarding standards, budget constraints, etc. Makes personnel decisions. Assigns personnel to projects and directs their activities. Projects software and hardware requirements in conjunction with other information systems managers. Develops standards for all software system applications and provides technical guidance to the information systems staff. Directs the interface of software systems with the hardware configuration and the applications systems. Additional areas of responsibility include: configuration/capacity planning, software products evaluation, systems performance analysis and optimization. Prepares activity and progress reports for software systems programming activities. May report to Computer Operations Manager (2800) or Director of IS Operations (2400).

Skill Level 438: Software Systems Engineer – Staff Specialist (Mercer 2000 Job 2230)

Top level technical expert in one or more highly specialized phases of software systems programming. Acts independently under general direction. Provides technical consulting on complex projects. Formulates/defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer. Responsible for program design, coding, testing, debugging and documentation. Usually responsible for applications dealing with the overall operating system, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting and advanced mathematical/scientific software packages. Has full technical knowledge of all phases of software systems programming applications. May have duties instructing, directing and checking the work of other software systems programming personnel. May have quality assurance review and/or new and existing software product evaluation responsibilities

Skill Level 439: Data Control Clerk – Lead (Mercer 2000 Job 3050)

Under general direction, has full technical knowledge of data control activities, and has duties of instructing, directing and checking the work of other data control clerks.

Skill Level 440: Data Control Clerk – Senior (Mercer 2000 Job 3060)

Under general supervision, receives and reviews input and output data (grid sheets, documents, paper tapes, magnetic tapes, etc.). Maintains and revises list, control records and source data used in the preparation of recurring reports and records; may code source data and lists according to prescribed code designations; performs related clerical and typing duties. Investigates and corrects problems causing incorrect input or output.

Skill Level 441: Data Control Clerk (Mercer 2000 Job 3070)

Under direct supervision, receives and reviews input and output data (grid sheets, scanner documents, paper tapes, magnetic tapes, etc.). Maintains and revises lists, control records and coding schemes necessary to process source data. Codes data and calculates batch totals where appropriate, inputs data with necessary documentation for computer processing, audits output to ensure control totals are correct and distributes output reports according to predetermined instructions. Performs related clerical duties.

Skill Level 442: Quality Assurance Manager (Mercer 2000 Job 3200)

Responsible for the effective development and implementation of programs to ensure that all information systems products and services meet minimum company standards and end-user requirements. Administers change control process for zero defect software development. Ensures adequate product testing prior to implementation. Administers problem management process including monitoring and reporting on problem resolution. Makes recommendations to superiors regarding the acquisition and/or implementation of software to increase information systems efficiency. Assigns work to subordinates, monitors performance and conducts performance appraisals. Interviews and makes recommendations for additional staff. Typically reports to Corporate Information Systems Executive or Director of Information Systems Operations.

Skill Level 443: Quality Assurance Analyst (Mercer 2000 Job 3210)

Under limited supervision, carries out procedures to ensure that all information systems products and services meet minimum company standards and end-user requirements. Thoroughly tests software to ensure proper operation and freedom from defects. Documents all problems and work to resolve them; reports progress on problem resolution to management. Devises improvements to current procedures and develops models of possible future configurations. Performs work flow analysis and recommends quality improvements. Typically reports to Quality Assurance Manager.

Skill Level 444: Systems Team Leader (Mercer 2000 Job 3220)

Leads a technical team on projects of a complex nature with duties of instructing, directing, and checking the work of other team members. Responsible for quality assurance review of the project and the evaluation and documentation of team procedures. Has full technical knowledge of all necessary phases of the project. May not have formal supervisory responsibilities, but does provide input for team member performance reviews. Accountable to the Project Manager for results. May work cooperatively with other team leaders assigned to the same project. Note: This is a permanent team leader position. Do not match temporarily assigned incumbents

Skill Level 445: Systems Administrator - Senior (Mercer 2000 Job 4000)

Responsible for activities related to system administration. Assigns personnel to various projects, directs their activities, and evaluates their work. Ensures long-term requirements of systems operations and administration are included in the overall information systems planning of the organization. Responsible for the installation, maintenance, configuration, and integrity of computer software. Implements operating system enhancements that will improve the reliability and performance of the system.

Skill Level 446: Groupware Specialist (Mercer 2000 Job 4030)

Responsible for the implementation, maintenance, and support of company messaging system. May work closely with first tier support staff to solve system problems. Ensures smooth integration of all groupware systems in a particular environment. Provides technical support on local groupware replication and client dial-up access issues. Prepares documentation that will assist in the maintenance of the groupware system. May serve as an internal consultant to developers, assisting them in the area of server supports, security, ID files, and other development issues that will aid the process. Has solid working knowledge of WANs, LANs, and telecommunication concepts as they relate to the groupware system and database replication.

Skill Level 447: Client/Server Database Manager (Mercer 2000 Job 4400)

Responsible for all activities related to the administration of databases in a client/server environment. Assigns personnel to various projects and directs their activities; reviews and evaluates their work, and prepares performance reports. Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities, and methods. Consults with and advises users of various client/server databases. Projects long-range requirements for client/server database administration in conjunction with other managers in the information systems function as well as business function managers. Prepares activity and progress reports regarding the client/server database management section.

Skill Level 448: Client/Server Database Analyst/Programmer-Senior (Mercer 2000 Job 4410)

Under general direction, designs, implements, and maintains complex databases in a client/server environment with respect to access methods, access time, validation checks, organization, security, documentation, and statistical methods. Involved with the design of the databases and working with the users to develop specifications. Includes maintenance of database dictionaries, overall monitoring and standard procedures, and integration of systems through client/server database design. Competent to work at the highest level of all phases of client/server database management.

Skill Level 449: Client/Server Database Analyst/Programmer – Intermediate (Mercer 2000 Job 4420)

Under general supervision, designs, implements, and maintains moderately complex databases in a client/server environment with respect to access methods, access time, validation checks, and statistical methods. Includes maintenance of database dictionaries and integration of systems through client/server database design. Competent to work in most phases of client/server relational database management.

Skill Level 450: Client/Server Database Analyst/Programmer – Associate (Mercer 2000 Job 4430)

Under direct supervision, assists in the design, implementation, and maintenance of databases in a client/server environment. Competent to work on several phases of client/server database administration such as writing and maintaining simple systems and programs, but requires some instruction and guidance in other areas.

Skill Level 451: Data Warehousing Project Manager (Mercer 2000 Job 4600)

Works in a data warehouse environment which includes data design, database architecture, metadata and repository creation. Responsible for leading data warehouse team in development and enhancements of the data warehouse user interface. Establishes user requirements. Creates new standards and procedures related to end user and internal interface development. Works with Data Architect on technical issues and system architecture definition. Translates high-level work plans and converts to detailed assignments for team members. Monitors status of assignments, and reviews work for completion/quality. Typically requires 5+ years experience and degree in computer science.

Skill Level 452: Data Architect (Mercer 2000 Job 4610)

Works in a data warehouse environment which includes data design, database architecture, metadata and repository creation. Translates business needs into long term architecture solutions. Defines, designs, and builds dimensional databases. Responsible for developing data warehousing blueprints, evaluating hardware and software platforms, and integrating systems. Evaluates reusability of current data for additional analyses. Conducts data cleaning to rid the system of old, unused, or duplicate data. Reviews object and data models and the metadata repository to structure the data for better management and quicker access. Typically requires 2-4 years experience.

Skill Level 453: Data Warehouse Analyst (Mercer 2000 Job 4620)

Works in a data warehouse environment which includes data design, database architecture, metadata and repository creation. Reviews data loaded into the data warehouse for accuracy. Responsible for the development, maintenance and support of an enterprise data warehouse system and corresponding data marts. Troubleshoots and tunes existing data warehouse applications. Conducts research into new data warehouse applications and determines viability for adoption. Assists in establishing development standards. Evaluates existing subject areas stored in the data warehouse. Incorporated existing subject areas into an enterprise model. Creates new or enhanced components of the data warehouse.

Skill Level 454: Information Systems Training Specialist – Senior (Mercer 2000 Job 4810)

Under general direction, organizes, prepares and conducts complex training and educational programs for information systems or user personnel. May design and develop in-house programs. Maintains records of training activities, employee progress and program effectiveness. Competent to work at the highest level of all phases of information systems training.

Skill Level 455: Information Systems Training Specialist (Mercer 2000 Job 4820)

Under general supervision, organizes and conducts moderately complex training and educational programs for information systems or user personnel. Maintains records of training activities, employee progress and program effectiveness. Competent to work on most phases of information systems training.

Skill Level 456: Help Desk Manager (Mercer 2000 Job 5200)

Has overall responsibility for help desk staff and the activities associated with the identification, prioritization, and resolution of reported problems. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked and resolved appropriately. May maintain responsibility for development, maintenance and integrity of help desk software. Assigns personnel to various operations and directs their activities; reviews and evaluates their work and prepares performance reports.

Skill Level 457: Help Desk Coordinator – Senior (Mercer 2000 Job 5210)

Under general direction of the Help Desk Manager, is responsible for ensuring the timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution and follow-up steps. Requires experience and understanding of MIS environment. Is able to resolve less complex problems immediately, while more complex problems are assigned to second level support or supervisor. Typically involves use of problem management database and help desk system. May provide guidance/training for less experienced personnel.

Skill Level 458: Help Desk Coordinator (Mercer 2000 Job 5220)

Under immediate direction of the Help Desk Manager or senior help desk personnel, responds to and diagnoses problems through discussions with users. Includes problem recognition, research, isolation and resolution steps. Typically is able to resolve less complex problems immediately, while more complex problems are assigned to second level support, senior operator or supervisor. May involve use of problem management database and help desk systems.

Skill Level 459: LAN Support Technician – Senior (Mercer 2000 Job 5800)

Monitors and responds to complex technical control facility hardware and software problems utilizing a variety of hardware and software testing tools and techniques. Provides primary interface with vendor support service groups or provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance. May provide LAN server support. Requires extensive knowledge of PC/LAN communications hardware/software in a multi-protocol environment, and network management software. May function as lead job providing guidance and training for less experienced technicians. Requires a minimum of 4 years experience in data communications troubleshooting.

Skill Level 460: LAN Support Technician – Intermediate (Mercer 2000 Job 5810)

Monitors and responds to technical control facility hardware and software problems utilizing hardware and software testing tools and techniques. May interface with vendor support service groups to ensure proper escalation during outages or period of degraded system performance. May assist with installation of terminals and associated hardware. May provide LAN server support. Requires strong knowledge of PC/LAN communications hardware/software, in a multi-protocol environment, and network management software. Usually requires a 2 – 4 years experience in data communications troubleshooting.

Skill Level 461: LAN Support Technician – Associate (Mercer 2000 Job 5820)

Assists in monitoring and responding to technical control facility hardware and software problems utilizing hardware and software testing tools and techniques. May provide LAN server support. May assist with installation of terminals and associated hardware. Requires knowledge of data scopes, patch panels, modems, concentrators, and associated terminals and network management software. Usually requires a minimum of 1 year experience in data communications troubleshooting or network control activities.

Skill Level 462: LAN/WAN Integrator (Mercer 2000 Job 6000)

Description: Responsible for the overall integration of the enterprise-wide network including the planning, design, installation, maintenance, management, and coordination of the corporate LAN/WAN (may include local, metropolitan, and wide area networks). Has responsibility for technical architecture and recommendations related to LAN/WAN. Is typically a top level technical contributor with advanced knowledge and experience in the area of local and wide area networking, communications, and related hardware/software. Maintains high level of technical expertise and studies vendor products to determine those which best meet company needs. Presents information to management which may result in the purchase and installation of hardware, software, and telecommunication equipment. Recommends network security procedures and policies. Knowledgeable in a multi-platform operating environment. May work with Voice and/or Data Communications Analysts.

Skill Level 463: Communications Analyst – Senior (Mercer 2000 Job 6450)

Description: Under general direction, assists in the planning, design and implementation of communications networks. Responsible primarily for the assessment and optimization of network design through review and assessment of user needs, conducts feasibility studies for large projects, develops requests for proposal, evaluates vendor products and makes recommendations on selection. Usually has a minimum of 5 years experience in telecommunications, with strong emphasis in network design, traffic engineering, equipment vendors, and carriers. May function as lead position providing guidance and training to less experienced analysts. Typically reports to Data/Voice Communications Management (570/580) or Internal Communications Systems Consultant (590).

Skill Level 464: Information Services Consultant (Mercer 2000 Job 6480)

Description: Top level technical expert supporting unlimited end user groups. Works with user groups to solve business problems with available technology including advise, hardware, software databases, and peripherals. Has high level of diverse technical experience related to studying and analyzing systems needs, systems development and systems process analysis, design and re-engineering. Has skills and experience related to business management, systems engineering, operations research, and management engineering. Typically has specialization in particular software or business application utilized in an end user environment. Keeps abreast of technological developments and applications.

Skill Level 465: Internal Communications Systems Consultant Description (Mercer 2000 Job 6490)

Provides systems guidance for current and proposed investments in telecommunications and network facilities and/or services from the development of communication software through financial implementation review. Researches present and future communications technologies. Works closely with system users to provide direction/assistance in identification and resolution of user problems. May supervise a group of planning analysts responsible for research/technical assistance for the user group. Usually has 8-10 years experience in telecommunications with emphasis on systems analysis, LAN/WAN telecommunications network design, and traffic engineering.

Skill Level 466: Project Planning Manager (Mercer 2000 Job 6500)

Responsible for providing network operations support in one or more of the following areas: change management, configuration management, performance analysis, physical planning, national vendor management, inventory control, technical standards, procedures and product evaluations. May manage relationships with contracted firm in environment where telecommunications support has been outsourced. May function in either a single or multi-location environment. Requires a total of 6 - 8 years experience in teleprocessing, telecommunications, hardware planning, and vendor contract administration including 2 - 3 years experience in PC/LAN telecommunications. Typically reports to an Operations Manager (6800, 6600, 6430).

Skill Level 467: Planning and Engineering Manager (Mercer 2000 Job 6510)

Description: Responsible for the selection, direction and performance of telecommunication engineering and analysis studies. Supervises and manages sustained engineering projects, test and evaluation programs, and performs normal engineering services (e.g., transmission, circuit design software). May conduct long-term strategic planning activities for LAN/WAN development and implementation, including transmission media, systems architecture, and general technology guidelines. Analyzes and provides management with information on availability and pricing of telecommunication technology and services. Typically requires the equivalent of a B.S.E.E. with a minimum of 5 years experience in operations, maintenance, and sustained engineering of LAN to WAN internet working. Usually reports to Telecommunications Department Director/Manager (505/507/510).

Skill Level 468: Data Communications Manager - Planning & Implementation (Mercer 2000 Job 6810)

Ensures that adequate and appropriate planning is provided for remote hardware and communications facilities to develop and implement methodologies for analysis, installation and support of distributed processing client/server systems. Provides coordination in the analysis, acquisition and installation of hardware, software, and facilities. Manages the training and efforts of a staff engaged in system and network planning, analysis, and monitoring activities. Usually requires a minimum of 8 - 10 years experience in software/hardware LAN and WAN network design and analysis. Typically reports to Telecommunications Department Director/Manager (6400, 6410, 6420) or Planning and Engineering Manager (6510).

Skill Level 469: Telecommunications Analyst/Technician - Senior (Mercer 2000 Job 7000)

Typically found in organizations providing maintenance on an internal basis. Under general direction, responsible for maintenance of the switching equipment. Has high degree of technical expertise. Performs more complex activities for routine maintenance on switch. Reads and interprets circuit diagrams and electrical schematics. Acts as liaison for vendors during installation, rearrangement, and/or removal of equipment. Works with personnel at remote locations to identify system/network problems at those locations. May provide technical assistance/guidance to less experienced technicians. Usually has a minimum of 4 years of telecommunications experience. May report to Operations Management (6800, 6600, 6430), Network Operations Supervisor/Project Manager (7620), or Network Control Supervisor (7810).

Skill Level 470: Telecommunications Analyst/Technician - Intermediate (Mercer 2000 Job 7010)

Typically found in organizations providing maintenance on an internal basis. ì Under general supervision, responsible for maintenance of the switching ì equipment. Has moderate degree of technical expertise. Performs routine ì maintenance on switch. Reads and interprets circuit diagrams and electrical ì schematics. Assists in the identification of system/network problems at ì remote sites. Tests, adjusts and troubleshoots equipment as necessary. ì Usually has from 2 - 4 years of telecommunications experience. May report to ì Operations Management (6800, 6600, 6430), or Network Operations ì Supervisor/Project Manager (7620).

Skill Level 471: Telecommunications Technician - Intermediate (Mercer 2000 Job 7050)

Under general supervision, responsible for moderately complex tasks typically relating to network monitoring, operations, installation, and/or maintenance. Usually has from 2 - 4 years network experience supplemented with continuing education telecom/network courses/seminars.

Skill Level 473: Telecommunications Engineer/Analyst – Senior (Mercer 2000 Job 7230)

Description: An individual contributor job, under general direction, which is responsible for complex engineering and/or analytical tasks and activities associated with one or more technical areas within the telecom function (such as, but not limited to, network design, engineering, implementation, or operations/user support). Would usually have a minimum of 6 – 8 years technical telecom experience (assuming a minimum of a related degree or equivalent technical training in addition to the years of experience), supplemented with continuing education network/telecom courses/technical seminars.